Privacy policy

Last updated: January 18, 2021

This policy describes how Diamancel Inc. (collectively, “Diamancel”, “we”, “our” or “our (s)”) collects, uses and shares your personal information.

> What our privacy policy covers

> What we collect

> How we use your personal information

> How we communicate your personal information

> How we protect your information

> Contact us

> Modifications to this policy

What our privacy policy covers

This privacy policy deals with "personal information" about you that Diamancel obtains on Diamancel.ca, in stores, in connection with registration for the commercial account and in connection with marketing offers. When we use the term “personal information” we mean information about an identifiable individual. It may include items such as your name, email address, mailing address, birthday, phone number, or business profile information that you provide or information about products that you purchase.

This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post any information on Facebook, Twitter, or YouTube, that information is subject to the privacy policies of those websites, not hereby.

What we get

Here are some examples of personal information we collect:

Activity Examples of personal information collected

Purchases from our website: Name, credit card number, billing address, shipping address and telephone number

Commercial account registration: Name, company name, telephone number, postal address and email address

In addition to the above, we may use the following technologies to automatically collect information about your activity on our websites.

Cookies. 1

Flash cookies. 2

Web beacons, beacons, or web beacons. 3

Web Server Registers. 4

Geolocation technologies. 5

Note that we do not intentionally collect personal information from children under the age of 13. If you are under 13, you can view our websites, but you do not need to make a purchase, register, or submit any personal information to us.

How we use your personal information

Diamancel mainly uses the personal information collected to offer you products, information and services. We may use your information to trace your purchase history, suggest products, and communicate with you for the purposes of your account or promotions. We may also use your personal information for other legitimate business purposes, including detecting and preventing fraud, collecting money owed to us and to maintain books of account.

How we share your personal information

Diamancel may share your personal information in the following circumstances:

Service providers. We may pass your personal information on to companies that provide services to us (including subsidiaries acting as such), such as order fulfillment, package delivery, sending mail and emails, business data analysis, marketing assistance, credit card payment processing, fraudulent activity investigations, consumer surveys and customer service. If you wish to opt out of this sharing, simply unsubscribe from email communications from us. Some of our service providers are located outside of Canada, including the United States. When located outside of Canada, personal information will be subject to applicable foreign laws, which may provide access to your personal information to law enforcement, government or national security authorities in certain circumstances.

Marketing Partners. We reserve the right to share your personal information with third parties with whom we have partnered to jointly create and offer a product or service, including financial institutions to offer you, for example, a Diamancel-branded payment card. These co-marketing partners are only authorized to use this information to market and offer products related to Diamancel, unless you have consented to other uses. Additionally, to the extent permitted by law, Diamancel's co-marketing partners may share your personal information with us to better serve you.

Social Networks, Widgets, and Plug-ins. The use of any feature made available to you on our sites by a third party may result in the collection or sharing of information with a third party. For example, if you use Facebook's "Like" feature, Facebook is likely to record that you "like" a product and post that information on Facebook.

Other occasions. Diamancel may share your personal information in order to protect the legal rights of our company, our employees, our agents and our affiliates, in order to protect the safety and security of our visitors, for the purposes of detection and protection against fraud, or to comply with the law or legal processes.

Enterprise Transition. Diamancel may share your personal information with another company that purchases the assets or shares of Diamancel, in part or in whole, and that company may use and disclose such personal information for purposes similar to what is described. in this policy. Diamancel is also likely to share personal information with potential buyers in order to evaluate the proposed transaction.

Diamancel may share anonymized information (for example, information that is not directly related to your name) in the following circumstances, in addition to those identified above:

Consolidated Information We may share aggregate information about our customers with our advertising and marketing partners.

Behavior-based advertising. A third party may use technology (for example, a cookie) to collect information about your use of our website and other websites, in order to provide you with advertisements about products and services tailored to your interests. These advertisements may appear either on our website or on other websites.

We protect your information

The file containing your personal data is kept on our servers or those of our service providers and is accessible by our employees, agents and authorized agents who need access to perform their functions. We realize that our customers trust us when it comes to protecting their personal information. We take seriously and take reasonable and appropriate physical, electronic and procedural measures to protect your personal information. Although we attempt to protect the information in our possession, no security system is perfect and we cannot promise that your information will remain secure under all circumstances.

If you have any questions regarding our privacy and security practices, or if you would like to access or correct your personal information, you can contact our team by phone or email.

Diamancel

520 1re avenue

Levis

Quebec, Canada

G6W 5M6

Toll free: 1-888-240-2250

Your right to access or correct your personal information is subject to applicable legal restrictions. We may take appropriate steps to verify your identity before allowing you to access or make corrections to the information.

If we need or need to contact you regarding any event involving your personal information, we may do so by email, telephone or post.

Changes to this policy

We may be called upon to revise this policy and these terms from time to time. We invite you to periodically review our privacy policy to keep you informed of our latest practices. We will write the effective date of the last version at the end of each policy.

1 "Cookies" are small pieces of data that are placed on your computer's hard drive. Cookies record information about your activity on the site in order to make your visits to our site more pleasant and fruitful for you, by providing you with a personalized experience and by recognizing your preferences when you visit our site. If you have chosen to disable cookies on your browser, some functionality of our website may be compromised. Some of our web pages, especially those that require a username and password, require that cookies be accepted in your browser and cannot be used if cookies are disabled in your browser.

2 Flash cookies (also called Local Shared Objects) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences and usage, especially for videos, interactive games, and other similar services.

3 Web beacons are small graphic images placed on a web page or in an email to record the pages and advertisements that users click on, or to track the performance of email marketing campaigns.

4 Web server logs are activity logs created by the computer that provides your browser with the web pages you request. For example, a web server registry might record the search term you entered or the link you clicked to take you to the web page. The web server registry may also store information about your browser, such as your IP address and cookies set on your browser by the server.

5 Geolocation technology refers to technologies that allow us to determine your location. We may ask you to provide information about your location on our website, or to allow your mobile device to send us specific location information. We may also collect general location information from your web browser.